Excellent value for money!

We offer a full-time helpdesk service and, with preventative maintenance, stop problems happening before your systems fail. Our IT support packages are specifically designed to meet the needs business and will give you complete peace of mind taking the stress and expense out of managing your technology needs.

WHAT WE OFFER

Based in Derby, we offer multi-platform IT support delivered via the telephone, remotely and on site. IT support can be tailored to your IT usage, your infrastructure, your company’s internal skill set and of course your budget.

Our IT helpdesk can monitor your company’s IT systems 24/7, diagnose, remedy and advise on issues remotely, on the telephone and on site. Over 93% of incoming calls to the helpdesk result in remedial work being carried out within minutes and with no loss of business function.

We provide flexible IT support on the telephone, remotely or on site. Additionally, we provide a comprehensive range of services designed to meet the IT challenges facing small and medium size enterprises. Few small to medium sized businesses can afford or justify that level of cost. We offer a cost effective support solution to either fully outsource your IT support needs or compliment your existing internal resources.

WHAT WE PROMISE

If you call to report an emergency it will be treated like an emergency.

To most small businesses the IT utilised is mission critical. Once installed our online diagnostics will often tell us you have a problem before you know.

We make sure you are up and running as a matter of urgency after any issues.

If you are considering IT support but are confused about the type of cover would be most appropriate, please call. We would be delighted to assess your IT infrastructure and give free and unbinding advice and / or a quotation for a range of IT support options.

IT support can be tailored to your IT usage and infrastructure, your company’s internal skill set and of course your budget.

We know it takes more than engineering expertise and business acumen to succeed in the long term. We take what we need not what we can. We would rather make a small profit out f our customers for a very long time.

We are honest, transparent are we do not know of another IT support provider that openly publishes its prices, nor do we know of a company that specifies independently. That means products we specify will be exactly what your business circumstance requires and not products being pushed by large IT companies regardless of suitability.

This is why we have never lost a customer.

We offer IT support packages which both include and exclude us travelling to your site carry our repairs on site.

We will remotely access your PCs or servers if required. If your problem cannot be fixed remotely, we will visit your site for a reduced hourly rate.

ADVANTAGES

  • More Predictable Monthly Costs.
  • Preventative Maintenance keeps your systems running.
  • Unlimited Telephone Support.
  • Unlimited Remote Support.

We offer a full-time, Derby based IT Support helpdesk service and, with preventative maintenance, stop problems happening before your systems fail. If a site visit is required, we visit your site for no additional cost. As a contracted client, you have priority and a guaranteed response and resolution time.

ADVANTAGES

  • Totally Predictable Monthly Costs.
  • Preventative Maintenance keeps your systems running.
  • Unlimited Telephone Support.
  • Unlimited Remote Support.
  • Site Visits Included.

If you need IT support on an irregular basis and have no mission-critical PCs or Servers, this option is for you. Complete Computer Solutions has all the in-house skills you need to resolve your server or PC problems. We are competitively priced and respond quickly.

Pay as you go support is ideal for those who have an existing IT department that needs additional resources, for those with one-off support requirements and for those who aren’t able to commit to a support contract.

This service is available to anyone without a support contract. We cannot guarantee a response time however as our priority is always with clients who are on contract. Our standard hourly rate is £65 during office hours (9am to 5pm) and £90 outside of office hours.